Where can I find the size and measurement details?
- You can view the complete size and measurement information for school uniforms on the School Store/Shop page, where a dedicated link is provided.
- For special or unique products, the measurement details will be available directly on the respective product page.
How can I place an order for school uniforms?
- Visit https://vittal-dresses.myshopify.com/ and click on the School option in the main menu.
- Select the school name and enter the passcode shared by the school in the circular.
- You will be taken to the respective school store where all the details of the uniforms according to the grade are mentioned.
- Choose the required uniform item, select the correct size (refer to the product page or size guide), and enter the quantity, Student Name and Grade.
- Click Add to Cart and proceed to checkout.
- Enter the correct delivery address and complete the payment process.
- Save the order number for future reference or any support queries.
I have two children in the same school. Should I place one order or two separate orders?
- You need to place separate orders for each child.
- This ensures the uniforms are correctly assigned to the right student and grade.
- The student’s name and grade must be selected on the product page while adding the uniform to the cart.
- Please make sure you select the correct student and grade before placing each order.
How can I check my child’s house color?
- The house color is assigned by the school.
- Please contact your child’s school administration to confirm the correct house color.
- You may also refer to the school circular or official communication for this information.
- If you are still unsure, the school office will be able to guide you.
How do I know which uniforms to buy for a new admission?
- Visit the School Store and browse the uniforms listed for your child’s grade, which is mentioned in the product titles.
- Some school stores also include a special note or section for new admissions with recommended items.
- Review the product details carefully to ensure you select the correct uniforms and accessories.
- If you are unsure about what to purchase, please contact the school administration for guidance.
Payment was deducted, but I did not receive an Order ID. What should I do?
- If the payment has been deducted but no Order ID was generated, please wait for up to 30 minutes, as the transaction may still be processing.
- In most cases, the amount will be automatically refunded to your original payment method if the order was not successfully created.
- If you do not receive the refund within a reasonable time, please contact our customer support team for assistance.
- After the amount is refunded, you may place the order again.
- Always ensure you receive an Order ID on the confirmation (Thank You) page to confirm that your order has been successfully placed.
What is the delivery timeline for my order?
- School uniform orders are custom-prepared based on your school’s requirements.
- The expected delivery timeline will be mentioned in the circular shared by your school.
- You will receive a notification once your order has been dispatched.
How can I track my order shipment?
- Once your order is packed and dispatched, you will receive a tracking number via SMS on your registered phone number.
- The SMS will also mention the delivery partner handling your shipment.
- Visit the official website of the delivery partner https://www.shiprocket.in/shipment-tracking/ and enter the tracking number or AWB number provided.
- You will be able to view the current status and delivery progress of your order.
What are the conditions for requesting an exchange?
- To request an exchange, please send an email to customersupport@vittaldresses.com with your Order ID, product details, and the reason for the exchange.
- Use the subject line format: Exchange Request for Order ID # (your order number).
- Exchange requests must be submitted within 10 days of receiving the product. Requests made after this period will not be accepted.
- Exchanges are allowed if the product is damaged upon delivery.
- Exchanges are also accepted if you receive the wrong product or incorrect size different from what was ordered.
- Exchange requests made via phone call will not be considered; only email requests are valid.
- Exchanges will not be accepted if the size was selected incorrectly by the customer after referring to the size guide or taking measurements.
What is the exchange process?
- After we receive your exchange request via email, a pickup will be arranged for the product that needs to be exchanged.
- Please ensure the product is unused and in its original condition, with all tags and labels intact.
- Once the exchange is initiated, the replacement product will be dispatched accordingly.
- You will receive the tracking details via SMS once the replacement is shipped.
- The delivery of the exchanged product usually takes 2–3 working days, depending on your location.
How can I get help with queries not covered in the FAQs?
- If your question is not listed in the FAQs, please contact our customer support team for assistance.
- You can call us at+91-9844062621 +91-9886303929 for immediate help.
- You may also email your query to vittaldresses@gmail.com.
- When contacting support, please include your Order ID, student name, class, and contact number for faster resolution.
- We recommend sending your query via email so that a proper record of the communication can be maintained.
